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1. What Is The Exchange Policy?

Send us your exchange request within 48 hours after the product has been received.

Please send us an email to wecare@tated.co and with your order number the following information:

  • Name
  • Reason for Return


You can exchange your TaTed Shoes within 99 days of receipt if they are faulty/don't fit right. The shoes are considered faulty if they are different from the design you ordered.

This does not apply to the color and texture of the fabric since your actual pair of shoe may look slightly different from the colors you see on the screen while ordering, Colours can also vary slightly from device to device depending on your settings.

When exchanging, you would be responsible for one-way return postage to our Mumbai Office.

Please note, we can only accept the shoes when they are in unworn condition. We therefore recommend that you try the shoes on a soft and clean surface (e.g., Carpet).

Be sure not to remove any labels or soil the goods. This saves both you and us time and inconvenience.

2. How Long Does It Take To Process My Exchange Request?

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return. 

The product(s) must be received within 99 days. It must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the shoe was received.

If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.

3. What If The Product Is Faulty?

For a swift resolution, please email us the photo of the product. Shoes must be photographed from both sides, from above and below. Kindly send all images to wecare@tated.co.

4. I Have Received The Product That I Did Not Order/The Incorrect Product.

We apologize for the inconvenience, these errors occur from time to time. Please contact us at wecare@tated.co

5. What If The Product Does Not fit?

We will be in touch with you via email to let you know the expected delivery date of the requested shoes. If the product is no longer being replenished, we will be in touch to suggest an alternative or offer a full refund.

6. What If The Product Is Not What I Expected?

Our goal at TaTed is to make you happy, so if you're not completely satisfied with your purchase, you can return or exchange the unworn items in 99 days of receipt by following the directions below:

 

 

If you have paid or received customs fees for the item(s) you wish to return, please contact your local DHL office for information on how to receive a credit or refund, respectively.

The offer of any product(s) purchased during a campaign period will still be honored should you wish to receive another item instead. Please contact us for further information, we’re happy to assist you.

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